Privacy Policy

Introduction

LoveForever AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered character generation platform available at loveforever.ai and develop.loveforever.ai (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, we may collect:

• Account Information: Email address, name, and password (if you register directly)
• Google OAuth Data: If you sign in with Google, we receive your email address, name, profile picture, and Google account ID
• User-Generated Content: Character descriptions, prompts, and generated images you create
• Profile Information: Any additional information you choose to add to your profile

1.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, and referring URLs
• Cookies and Similar Technologies: We use cookies and local storage to maintain your session and preferences

1.3 Payment Information

When you purchase gems, we collect:

• Transaction Data: Purchase amount, gem package selected, and transaction ID
• Gumroad Data: We receive confirmation of successful purchases from Gumroad
• Note: We do NOT store your credit card details - all payment processing is handled securely by Gumroad

1.4 Age Verification Data

For users in regulated jurisdictions (UK, EU), we use Go.cam for age verification:

• What Go.cam Collects: Selfie photos, ID documents (if chosen), credit card details, or email for verification
• What We Receive: Only a yes/no confirmation of age (18+) and a verification ID
• What We Store: Verification status, verification method used, country code, and expiration date
• What We Never See: Your photos, ID documents, or biometric data - these are processed in real-time by Go.cam and not stored

1.5 Third-Party Services

We use the following third-party services that may collect data:

• Supabase: Authentication and database services
• Google OAuth: Secure sign-in with Google
• AI Services: Proprietary AI models for image generation and content moderation
• Gumroad: Payment processing
• Go.cam: Age verification (UK/EU compliance)
• AWS S3: Secure image storage
• AWS Amplify: Application hosting
• Google Analytics: Anonymous usage analytics (GA4)
• Microsoft Clarity: Session recordings, heatmaps, and behavioral analytics

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide and Maintain the Service: To create and manage your account, process your requests, and generate AI characters
• Improve User Experience: To understand how users interact with our Service and make improvements
• Communication: To send you service-related notifications, updates, and respond to your inquiries
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Personalization: To remember your preferences and provide personalized content
• Analytics: To analyze usage patterns and improve our AI models
• Legal Compliance: To comply with applicable laws and regulations

3. Content Monitoring and Safety

To maintain a safe platform, we use automated content moderation:

• Content Scanning: All prompts are automatically scanned before processing to detect prohibited content
• Violation Tracking: We log violations for safety and compliance purposes, including IP address and account information
• Account Enforcement: Repeated violations may result in temporary or permanent account suspension

By using our Service, you consent to this automated content monitoring.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our Service:

• Supabase: Authentication and database hosting
• AI Services: AI processing for character generation
• AWS: Cloud hosting and infrastructure

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data is encrypted in transit using HTTPS/TLS and at rest
• Access Controls: Strict access controls limit who can access your data
• Regular Audits: We regularly review our security practices
• Secure Authentication: Passwords are hashed and salted; OAuth tokens are securely managed

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Service
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at info@loveforever.ai

8. Microsoft Clarity Analytics

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services.

8.1 What Microsoft Clarity Collects

• Session Recordings: Visual recordings of your browsing sessions, including mouse movements, clicks, and scrolling behavior
• Heatmaps: Aggregated data showing where users click, move, and scroll on pages
• Behavioral Metrics: Page views, session duration, and interaction patterns
• Device Information: Browser type, screen resolution, and operating system

8.2 Purpose of Data Collection

Website usage data is captured using first and third-party cookies and other tracking technologies to:

• Determine the popularity of products, features, and content
• Understand online activity and user experience
• Optimize our website and services
• Identify and address usability issues
• Fraud prevention and security purposes

8.3 Your Consent

Microsoft Clarity only collects data after you provide consent via our cookie consent banner. For visitors from the European Economic Area (EEA), United Kingdom, and Switzerland, Clarity will not place cookies or collect data until you explicitly grant consent.

8.4 Microsoft Privacy

For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and basic functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use our Service

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this page
• Sending you an email notification (if you have an account)

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Google OAuth and API Services

LoveForever AI's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

When you sign in with Google, we only access:

• Your email address (for account identification)
• Your name and profile picture (for profile display)
• Your Google account ID (for authentication)

We do not access your Google Drive, Gmail, Calendar, or any other Google services beyond basic profile information required for authentication.